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Payment & Shipping

Payment

All prices are given in Euro. Payments can be made only in Euro with Visa, Mastercard, Paypal and bank transfer.

In case of bank transfer, the order will be dispatched after the payment has hit our account.

Free tea samples and complementary voucher

On orders of tea above 50 €*: we will send you free tea samples, personally selected by our tea specialists based on your interests and order history

On orders of tea above 100 €*: to reward the particularly enthusiastic among our customers, we will also throw in a 10 € voucher for your next purchase.

* Shipment cost excluded.

Shipment

Within Germany, the orders below or equal 30 € are subjected to a shipment fee of 5 €; above 30 € are free of charge.

Outside Germany, the shipment fee depends on the weight of the parcel and is calculated during checkout.

Orders placed before Sunday 10pm CET/CEST are usually dispatched before the following Tuesday.

Orders placed before Thursday 10pm CET/CEST are usually dispatched before the following Saturday.

The tea is packed in sealed bags. Fragile teaware is wrapped in protective material. For delivery outside of the European Union, all customs, duties, and local taxes are the responsibility of the recipient.

Guarantee

We guarantee your complete satisfaction. If you are not completely satisfied with one of our products we will exchange it during the 15 days following the purchase order. We will assume all transport costs for the return of teaware that is faulty or damaged in transit. In all other cases the client will pay the return transport fees to our warehouse in Berlin, Germany.

For all questions on the subject please do not hesitate to contact us.

Thirsty for tea knowledge?

Our latest YouTube video:

JAPANESE HEI CHA: Tasting post-fermented Japanese teas and learning about this little-known category with Japanese tea expert Noli.

    DISCOVERING GOISHICHA & KUROCHA, the Japanese Hei Cha